Privacy Policy
Last updated: January 15, 2026
CertiTrust ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our legal services, visit our website, or communicate with us through any channel.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and mailing address.
- Consultation Information: Details about your legal matter, case background, and any documents you share with us.
- Payment Information: Payment confirmation details and transaction records (we do not store full credit card numbers).
- Communication Records: Messages sent via WhatsApp, email, phone calls, or other communication channels.
- Identity Documents: Government-issued identification when required for legal proceedings or verification purposes.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and general location information
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
2. How We Use Your Information
We use the information we collect to:
- Provide legal consultation services and advice
- Schedule and manage appointments
- Communicate with you about your legal matters
- Process payments and maintain billing records
- Comply with legal and regulatory obligations
- Improve our services and website functionality
- Respond to inquiries and provide customer support
- Send important updates about our services (with your consent)
3. Legal Basis for Processing
We process your personal information based on:
- Contractual Necessity: To provide the legal services you have requested
- Legal Obligations: To comply with applicable laws and professional regulations
- Legitimate Interests: To operate and improve our practice
- Consent: When you have given explicit permission for specific uses
4. Attorney-Client Confidentiality
Information shared during legal consultations is protected by attorney-client privilege under Dominican law. We maintain strict confidentiality regarding all client communications and case-related information, except as required by law or with your explicit consent.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With Your Consent: When you have authorized us to share information with third parties
- Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, communication platforms)
- Legal Requirements: When required by law, court order, or governmental authority
- Professional Obligations: To comply with bar association rules and professional conduct requirements
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure storage of physical and electronic records
- Access controls and authentication requirements
- Encrypted communications where appropriate
- Regular security assessments and updates
- Staff training on data protection practices
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill our contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Meet professional record-keeping obligations
Legal case files are typically retained for a minimum of ten (10) years after the matter concludes, as required by Dominican bar regulations.
8. Your Rights
Subject to applicable law, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Portability: Request transfer of your data in a portable format
To exercise these rights, please contact us using the information provided below.
9. Third-Party Services
Our website and services may include links to third-party websites or use third-party services (such as WhatsApp for messaging). These third parties have their own privacy policies, and we are not responsible for their privacy practices.
10. International Data Transfers
Your information may be processed in the Dominican Republic and other countries where our service providers operate. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected information from a minor without appropriate consent, we will take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
CertiTrust
54 27 de Febrero Avenue
Galerías Comerciales Building, Suite 406
El Vergel, Santo Domingo de Guzmán
National District, Dominican Republic
Email: contact@certitrustlaw.com
Phone: +1 (849) 591-7724
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